Return and Refund Policy

Refund and Return Policy

At Marugu Tracksuits, we are committed to providing you with high-quality products. If for any reason you are not completely satisfied with your purchase, you may return the item subject to the conditions outlined in this policy.

1. Return Period

You have 72 hours from the time you receive your order to initiate a return. Returns requested after this 72-hour period will not be accepted.

2. Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused condition, with all tags and labels still attached.
  • The item must be free from any signs of wear, stains, odors, or damage.
  • The original packaging must be included where applicable.

We reserve the right to refuse a return if the item does not meet these conditions.

3. No Money Refund Policy

Please note that we do not offer monetary refunds. Instead, we will issue you a store credit or allow for an exchange of the returned item.

4. Exchange and Store Credit

Upon successful inspection of your returned item, you will be offered the following options:

  • Exchange: You can exchange the item for a new size, color, or a different product of equal or lesser value. If the new item is of greater value, you will be required to pay the difference.
  • Store Credit: We will issue a store credit for the full value of the returned item. This credit can be used for any future purchases on our website.

5. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our customer support team within the 72-hour period via email at info@marugutracksuits.co.ke or by phone at +254743842343.
  2. Provide your order number and a clear explanation of why you wish to return the item.
  3. Our team will provide you with instructions on how to send the item back to us.

6. Return Shipping

The customer is responsible for all shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe delivery of your return. Marugu Tracksuits is not responsible for items lost in transit during the return process.

7. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or store credit at no additional cost to you, provided the issue is reported within the 72-hour return window.

Main Menu